Enter and View
People who use health and social care services, their carers and the public generally, have expectations about the experience they want to have of those services and want the opportunity to express their view as to whether their expectations were met. To enable Local Involvement Networks (LINks) to carry out their activities effectively there will be times when it is helpful for authorised representatives to observe the delivery of services and for them to collect the views of people whilst they are directly using those services.
LINks may, in certain circumstances, enter health and social care premises to observe and assess the nature and quality of services and obtain the views of the
people using those services. In carrying out visits, LINks may be able to validate the evidence that they have already collected from local service users, patients, their carers and families, which can subsequently inform recommendations and be fed back to relevant organisations. Properly conducted and co-ordinated visits, carried out as part of a constructive relationship between LINks and organisations commissioning and/or providing health and social care services, may enable ongoing service improvement. LINks’ role is not to seek out faults with local services, but to consider the standard and provision of care services and how they may be improved. Taken from Code of Conduct relating to Local Involvement Networks’ visits to enter and view services.
Here is a list of Northumberland LINk Authorised Representatives
The following documents will provide further information on Enter and View and about becoming a Representative:
Enter and View Representative
Enter and View selection process and criteria
Enter and View reports
Enter and View Recommendations and Responses
Enter and View Report
Appendix
If you are interested in becoming an Authorised Representative please contact us.